12/17/2011

Neato XV-11 All Floor Robotic Vacuum System Review

Neato XV-11 All Floor Robotic Vacuum System
Average Reviews:

(More customer reviews)
I really like this robotic vacuum. It cleans a ridiculous amount of pet hair and dust from my carpet! I used a Roomba, which was fairly good but the drawback was it couldn't navigate to other rooms and back as well as the Neato does. The other drawback was it couldn't figure out how to get onto area carpets without the spinning brush on the front getting stuck. For the Neato, this is no problem at all. Instead of bouncing all around looking for light houses it will detect doorways and move from room to room in a more logical fashion.
The suction and cleaning ability is amazing. I would place the suction power closer to an actual upright vacuum. The noise level is a bit quieter than an upright and maybe a little louder than the whine of a Roomba. There is significantly less bumping, which overall, makes the Neato quieter. It still bumps into things (mostly table legs) from time to time but nowhere near as hard or as frequent.
Battery life is adequate. About an hour to 90 minutes I've seen. I have several large rooms for it to work on and it doesn't do them both in a single charge. The nice thing about the Neato is it will recharge itself (2-3 hours) when the battery runs out then it will resume exactly where it left off to complete the job.
Coverage is very good. It does seem to miss very small parts of the room but nothing major. I have debris from a litter box for it to clean up and it does get nearly every single scrap that comes out. I have it scheduled to run nightly and it picks up way more dust and fur than the Roomba.
If you don't want the Neato to go somewhere your only choice is to close the door or place down a black magnetic strip. Very ugly compared to Roomba's lighthouse solution.
Another thing to mention is there is no option for it to clean a small area. It has to do the entire job.
I've taken a star off because the customer service is HORRIBLE. Mine was broken from day one due to a known defect (the battery is buzzing and not charging when connecting to the dock). I spent FIVE days and FIVE CALLS on the phone with customer support and it got me NOWHERE. First they said they'd give me a next day shipping label which sounded reasonable. That never came. After more and more calls getting nowhere they then wanted me to ship it ground and CHARGE MY CREDIT CARD AGAIN FOR ANOTHER ROBOT??? Again, I still don't know if I would ever get a shipping label. Truly frustrating.

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Designed to meticulously clean floors on a daily basis, the Neato XV-11 All Floor Robotic Vacuum Cleaner covers every inch of your floors, smartly seeing and working around furniture, stairs, and more. And its simple user interface allows you to schedule the XV-11 to clean your rooms while you are away.
The Neato XV-11 cleans all your floors--carpets, rugs, hardwood, laminates, tile, and stone.Click here for a larger image.

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