Average Reviews:
(More customer reviews)I was impressed with other Shark products enough to buy this vacuum to replace an Oreck. First of all this vacuum weighs more than the Oreck and has a smaller head and is noisier, but to its credit, costs less. As another reviewer said, the true test of this vacuum is whether it will last more than 13 months. Well, it is just shy of 7 1/2 months and this vacuum just died. It was preceded by a very loud sound coming from the motor but was not the result of running over or trying to pick up any large objects. It happened with normal use. When calling the customer service, it was obvious I was talking to Asia. The person belabored the fact that I needed to be sure that the electricity was working in my house. He then informed me that I'd need to ship it insured, all at my expense to N.C., and then spend $16.99 to have it fixed despite its alleged 5 year warranty. Sorry, but this product just doesn't last with normal use and their warranty and customer service leave much to be desired. There will be no more Shark products in my household and my friends and family and Amazon will learn of the fact that I cannot recommend it or other Shark products.
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