Bissell ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends, 9500 Review

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(More customer reviews)A review or two of this machine would have helped me a lot, so I'll leave one hoping it might help someone out there who's trying to decide which carpet cleaner to buy.
We moved into our house four months ago. The previous owner had the carpets cleaned for us, but they already looked awful. She was very tidy and clean--no children at home--and we just really aren't. The carpets on the main floor are a very light Berber, so you can probably imagine how they were starting to look with an eight-year-old constantly in and out. And we aren't shoe removers.
My only previous experience with a deep cleaner was a 5-year-old Bissell that served my mom faithfully until it finally stopped working when I tried to use it a few days ago. I am convinced the water shooter thingy only quit because it was left filthy by the last person who used it and is probably clogged up with some nasty glob of disgustion.
Anyway, I needed my carpets cleaned and I needed it done soon because my in-laws are due for a visit in just over a week. I didn't have time to wait for Amazon to ship me a carpet cleaner, and I didn't want to pay someone half what this cleaner would cost to do it for me.
After reading many reviews, I was wavering between the Bissell 9400, the 9500, and the Hoover SteamVac Agility. I probably would have gone with the Agility just for the sake of price and the separate dirty/clean water tanks, but none of the local stores had it, and like I said I needed it now. Finally I wandered into a Linens `n Things and saw the Bissell 9500. It was priced higher than Amazon, but with a 20% off coupon it actually came out a little lower, even after paying sales tax. So I took it home.
I had absolutely no problems with assembly. It took all of maybe 5-10 minutes and a Philips screwdriver.
My first impression was Wow! Bissell has sure made a lot of improvements since my mom's machine rolled off the line.
The water tank is much easier to clean and use. The piece of plastic on the top where the suction takes place on the old Bissell was difficult to clean because it was attached to the main assembly, but the new one has the suction part on top of the water tank, so you can easily run water through it to get the gunk out. I'm a believer that you have to clean these things after using them if you want them to last. I also like that the water tank is made with Microban so I don't have to worry about bacteria building up in a damp machine.
I also like that this has a separate tank for the cleaning solution. I believe that with the Hoover Agility you have to mix the solution with the water, which would make it difficult to switch between cleaning and rinsing with water only. Rinsing helps get the extra soap out so you don't feel like you're walking on chemicals. I appreciated being able to choose between `heavy traffic', `normal clean', `light clean', and `water rinse' with the turn of a dial.
The `Clean Shot' feature, which I didn't think would be a big deal, actually turned out to be quite useful. Often I would go over a spot, expecting it to disappear, only to find it was still there. So, I would just hit it with a wallop of pure cleaning solution, clean another section for a few seconds, then go back over the spot. It really seemed to help get the peskier ones out.
On the old Bissell, the nozzles and hose were constantly falling out when you weren't using them because there was no way to secure them properly. I can't imagine that happening with the 9500; everything is secured with very tough plastic and nothing fell off while I was cleaning.
The attachments worked very well, by the way. One of the reasons I wanted this machine was that I wanted to be able to clean stairs myself. The TurboBrush was great. There's a switch that you can adjust between `brush'--an actual revolving brush--and `suction.' All the tools I used seemed to suction very well, another improvement over the old Bissell. The wide stair tool is nice for larger fields and the narrow tool is good for places like stair edges, where a wider tool might lose suction. There are a few tools I didn't use (crevice tool, squeegee, medium brush tool) because I didn't need them, but I might need them for instance when I clean the carpets in my truck, or when I clean my hard floors.
The only feature I am undecided on is the `Dry Aire' in which hot air blows out the bottom, supposedly to speed drying time. I didn't notice quicker drying and it makes a warm job warmer. But who knows, maybe it really does help.
My carpet looks wonderful. I'm convinced that if I spent more time on it, especially pre-treating, it would look even more wonderful, but who has unlimited time these days, especially with an 8-month-old? It definitely looks as good as when we moved in, maybe a little better. Like I said, the previous owner was very clean, so there wasn't a ton of dirt built up other than what we've brought in during these last four months. Nevertheless, there were plenty of times during my cleaning of high-traffic areas that I would see a distinct line between clean and dirty after the very first pass.
Overall the Bissell 9500 was easy to use, a pleasure really. It's not too heavy for me and I'm quite small. All the plastic on it seems very thick and durable, and it's even kind of pretty--an amazing machine.
I'll update this review if I have any problems with it in the future.

Click Here to see more reviews about: Bissell ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends, 9500

Using the power of heat, brushes, and cleaning formula, this upright home cleaning system removes deep-down dirt for a maximum clean. The unit's built-in heater heats hot tap water up to 25 degrees hotter for maximum results, plus it offers a no-heat option for cleaning delicate wool or oriental rugs. Choose between light clean, normal, heavy traffic, and rinse settings; the cleaner will adjust the right amount of cleaning solution to mix with the heated water. Its two DirtLifter PowerBrush rolls feature a bristle pattern that safely lifts out dirt while gently grooming carpet fibers. Tackle especially tough stains with the push of a button thanks to the CleanShot feature. It sprays a concentrated stream of cleaning solution, penetrating the stain and allowing for better cleaning focus. Simply spray and suction and the stain disappears. Even more, the unit's Dry Aire system spreads hot air across the carpet to help dry it.
Other details include floating suspension that self-adjusts to all carpet heights, a two-in-one water tank that keeps clean and dirty water separate, floor cleaning or above-floor cleaning with the turn of a knob, and deep-cleaning formulas with Scotchgard protector. Tools include a 3-inch tough-stain tool, a 4-inch upholstery tool, a spraying crevice tool, a 6-inch stair tool, a TurboBrush, and a mesh bag. Also included: a 16-ounce container of Fiber Cleansing Formula. Great for carpet, upholstery, stairs, and car interiors, the deep cleaner measures 19 by 13 by 44 inches and carries a one-year limited warranty.

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Bissell ProHeat 2X Select Pet Upright Deep Cleaner, 94003 Review

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(More customer reviews)Hi.
We bought this model at a local retail store last weekend. I had used a different model of the same brand previously (borrowed from in-laws). I have used it once, on my entire living room--a cream colored cheap wall-to-wall carpet laid down about 3 years ago by the previous owners. Probably artificial fibers. Just saying.
The carpet was getting spotty. We have a cat who has hairballs regularly and two four-year-olds. The cream colored carpet was showing spots around the kids computer, both couches, and the high-traffic areas at each doorway. We had some washable-marker marks here and there, and one sticky place. We live in the south so we had red clay marks, too.
I assembled the machine--had to get a long, thin screwdriver from the garage because the kind with the changeable tips is too fat for the holes in the upper handle. Assembly was easy, but I was left with an extra wand that had no home. Ours came with a small, medium, and large unpowered wand plus a powered wand and a crevice tool. At this point I was thinking that all the unpowered wands were kind of redundant.
I filled the machine with hot water and the 'fiber cleansing' solution my husband picked up because he didn't realize there were two bottles of solution inside the box. Not a big deal, we'll use it all, I'm sure. The soap tank was a bit leaky for just a second, so I let it drip til it stopped, then rinsed off the outside.
I grabbed the blue squirt bottle of 'tough stain precleaner' that came in the box and squirted each little gray, brown, or sticky spot. Didn't do anything else, just squirted. Gave the gray area near the doors a sort of 'misting' to get the job started.
I turned the dial on the Bissell to 'normal cleaning' and started near one door. Wet stroke forward, wet stroke backward, dry stroke forward, dry stroke backward. Had a little trouble with the suction at first, but I later determined this was probably because the machine had tipped while it was on. It makes a pop noise when it loses suction, and you pretty much have to shut the machine off and turn it back on to 'reset'. A few places in the carpet needed an extra going over with the wet/dry strokes to get the spots up.
After just a couple of strokes, the machine started spitting out little 'hairballs' that were gray--presumably cat hair and carpet fiber wads. I had read about these in the manual and so was not alarmed. I decided to let them go and after the carpet dried I'd get them with the dry vac.
About half-way through the room (13x18, roughly) it was time to dump the dirty water and refill. The water was like diluted hot chocolate in color, and had hairballs in it. Removing and replacing the tank is quite easy. Originally I was thinking I had to lay down the handle to get at the connections, but this is not true--the machine can be standing up and you can still get the water tank out. Not sure about the soap tank, though.
Note that while cleaning, you're dripping on the back stroke. So you start at one end of the room and work *backwards* to the other end, not forwards. Probably a no-brainer, but there you go. I tried using one of the unpowered wands for a spot under the kids desk, and it did OK but didn't really wow me. It was nice to have the trigger right there on the wand to be able to squirt soap at the spot, and the wand did fine at pulling the water back out. Didn't try the powered wand for it--I just went over it again with the big machine and the spot was completely gone. I'll try the powered wand another time.
Back in action, I finished up the room with no other highlights. I chose not to use the 'rinse' cycle on the machine at all, I guess I'm testing the anti-resoiling agent in the soap. :) I didn't really want to spend the time going over every inch of carpet twice.
When finished, I put down a couple of clean towels to walk on since we can't avoid using the room. The carpet itself was dried within a couple of hours--even the bit at the start where I was having trouble with suction.
Once dry, I have to say the carpet looks great. There might be one or two places where the spots wouldn't come out--but they have been cleaned at least 3 times now with three different machines and have persisted through all of them. Anyway, I do notice that the carpet nap is starting to look a little worn--it's cheap carpet. I haven't been back over it yet with the dry vac to get the hairballs up, that might change the appearance.
Husband said the smell of the soap was pretty much gone once the carpet dried, so it didn't leave a heavy stink of 'just washed the carpets' behind. The soap smell was itself reasonably pleasant and not overpowering even when wet.
So on to disassembly and cleaning. Emptying the dirty water was again no big deal. I rinsed out the tank afterward to get the hairballs out and keep it from getting stinky (why leave microban a big job, after all). I left the remaining soap in the soap tank for the next time. Since the shields over the nozzles and brushes are clear, you can see how scummy they get after just one use, so I grabbed my screwdriver again and popped off the clear shields (one screw for the front 'suck' piece, and two screws each for the side 'edge cleaner' areas) to rinse them out. The brushes themselves were exposed at that point and I could see the surfaces behind them were scummy but I didn't feel like removing the brushes so I just wiped with a rag to get the scum out of the places I could reach. At this point the vac is lying on its back in the kitchen, in the way. But one more wipe of the sole plate (where the dirty drips come from) and reapplying screws and shields and it all went back together easily. It took about another five mins or so to clean the machine after use. Then I grabbed a clean rag and the reassembled machine and moved it to its storage home. Since it's sitting on the carpet, I put the clean rag down first, then the machine on the rag to catch any drips I might have missed.
I am very pleased with how the machine performed. It made a dirty carpet look clean again, which is exactly what I wanted. It was relatively easy to use and clean (might tape a screwdriver to the machine just to have one handy) and it did a great job.
If I were going to improve the machine, I'd make those clear shields use a fastener other than a screw so they could pop off by hand. I'd maybe add one more fastener for that spare wand. I might include a plastic tray to sit the thing on when it's not in use. I might try to work on that suction pop noise thing to make it clearer that you need to stop and fix something before you squirt more soap down. I might also leave off all the marvelous stickers identifying special features. Not needed, and they get in the way of seeing what the machine is doing. And if I were really working hard to improve, I'd have a 'self propelled' motor to assist the user to move the machine at the proper speed (slow) and with the proper contact between machine and floor (to improve suction).
I hope the machine will last for the amount of time we intend to keep this carpet. Other reviews make me wonder if my satisfaction will last, since it seems other people have a lot of trouble with their machines, regardless of brand and model. I hope to update this review again later, after a few more uses.
-----edited Nov 30 2009
After using the machine several more times, I am still pleased. It's kept the carpet looking pretty good, and sometimes I'm able to get up spots using only the warm water without soap. That's nice. I haven't used up all the carpet soap that came with the machine (and that we bought by mistake). The cat was quite ill over the summer and kept throwing up all over the carpet, everywhere..and you really can't tell at all. Likewise the kids have repeatedly gone after the carpet with washable markers and crayons, and those marks are gone as well. Red clay marks gone. There are some shadowy gray areas at the main entrance/exit to the room that the shampooer doesn't seem to be able to help, I guess the carpet is just showing its age.
I have taped a gallon zip bag to the front of the machine, in which I have the manual and the screwdriver I mentioned earlier. Very handy. I've used the powered wand a few times now, and I like that much better than the unpowered ones. Agitation really helps get the gunk out.
I like using this machine better than my Spotlifter now, it does a better job. I do tend to 'save up' spots so I can run the machine for long enough to make it feel 'worthwhile', but it even gets up the old spots.
Anyway, I'm pleased with the machine, it does what I wanted it to do. After months, it doesn't stink (I still rinse it out after each use), and it hasn't made anything scummy while it sits waiting for the next use.

Click Here to see more reviews about: Bissell ProHeat 2X Select Pet Upright Deep Cleaner, 94003

For tough carpet stains, this upright deep cleaner uses a hot, cleansing formula and extremely powerful suction to quickly remove stains and embedded debris. Twelve rows of powerful brushes agitate ground-in dirt and bring it to the surface, while a wide floor nozzle with a 12-inch cleaning path extracts all traces for spotless results every time. Perfect for cleaning carpet, upholstery, and stairs, the 12 amp unit provides an array of accessories that include a 3-inch stain-removing tool, a 4-inch upholstery tool, a spraying crevice tool, a handheld TurboBrush, and a 6-inch pet-stain eraser tool. A 16-ounce bottle of Tough Stain and a 16-ounce bottle of Pet Formula are also included. The cleaner's built-in heater heats hot tap water up to 25 degrees hotter for optimal effectiveness, but will never allow the temperature to exceed 190 degrees. The heat can also be easily switched off when cleaning delicate wool or Oriental rugs.
In addition, the unit's Custom Clean function automatically mixes hot tap water with the right amount of Bissell formula--simply choose from light clean, normal, heavy traffic, or water rinse. Other features include a heat indicator light, a 1-gallon two-in-one tank that keeps dirty water separate from clean water, surround suction, and edge-sweeping brushes, as well as ultra-smooth wheels, an extra-long 30-foot power cord, a carrying handle, and an easy-to-remove nozzle for quick cleanup. Perfect for a household with pets, the upright deep cleaner measures 19 by 13 by 44 inches and carries a one-year limited warranty.

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